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Why Viacomms?

Viacomms Telecom is working with these Leaders in Gartner Magic Quadrant (UC & CC):
Genesys, the world’s #1 Customer Experience Platform.
Mitel, the #1 Market Share in 5 Core Markets and the only brand across 5 Gartner Magic Quadrants.
Genesys and Mitel are Leaders in the Forrester Wave™ Report: Contact Center Interaction Management for Midsize Contact Centers.


Solutions & Services

Viacomms Telecom provides business communications, contact center solutions, and related professional support services including but not limited to:
telephone
  • Supply, Implementation, and Maintenance of Unified Communications Solutions from Mitel (Canada)
  • Supply, Implementation, and Maintenance of Contact Center Solutions from Genesys (USA)
  • Deploying Enterprise Voice with Skype for Business from Microsoft (USA)
  • Supply of Open Standard SIP-based products from Grandstream (USA)
  • Maintenance (SLA) of Avaya Systems (Avaya Aura, Avaya Contact Center, IP Office, ACCS and IPOCC)
  • Outsourcing On-Site Resident Technical Staff
  • Software Support Assurance Subscriptions with Mitel & Genesys
  • Systems Migrations, Upgrades & Expansions
  • Worldwide Aura Alliance Support Services