about viacomms

Viacomms Telecom is specialized in providing mission critical, real-time unified communications systems, contact center applications, customer experience platforms, and networking infrastructure to many of the country's largest companies, retailers, hospitals, hotels, schools and government. As a leading Enterprise Partner, Viacomms works with world-class vendors and leaders in Gartner Magic Quadrant. Technical operations run 24/7, powered by top-notch experienced field engineers who hold the highest vendor's specialized rigorous certifications.

Working with Leaders

Viacomms Telecom is working with Leaders in Gartner Magic Quadrant: Genesys, the world’s #1 Customer Experience Platform, named a Leader in the 2017 Gartner Magic Quadrant for Contact Center Infrastructure; Mitel, the #1 Market Share in 5 Core Markets and the only brand across 5 Gartner Magic Quadrants; Hewlett Packard Enterprise (Aruba) named a Leader in the 2017 Gartner Magic Quadrant Leader Wired and Wireless Access Infrastructure; and Fortinet named a Leader in the 2017 Gartner Magic Quadrant for Enterprise Network Firewalls.

Solutions & Services

Viacomms Telecom provides unified communications systems, contact center applications, customer experience platforms, networking infrastructure, and related professional support services including but not limited to:

  • Genesys All-in-One Omnichannel Contact Centers and CX Platforms
  • Mitel Unified Communication Solutions
  • Avaya Systems Maintenance and Migration to Genesys CX and Mitel UC
  • Aruba Wired and Wireless Network Infrastructure
  • Fortinet Security Fabric
  • Microsoft Skype for Business Integration with Avaya, Mitel, and Genesys
  • Outsourcing On-Site Resident Technical Staff