Maintenance of Avaya Systems

Viacomms sold and implemented Avaya systems since 2012; Although our technical staff have been installing Avaya systems since 2000. We got recognized for achieving the highest standard of customer service and received the Avaya "Partner in Customer Excellence" award for 17 consecutive quarters, which reflects Viacomms superior customer satisfaction for support services. Furthermore, Viacomms earned the highest level of technical recognition and became a Joint-Service Delivery Partner with "Support Select" Status for Enterprise UC, Midmarket UC and Contact Center.

In 2013, Viacomms was the first Avaya Gold Partner in Kuwait to achieve multiple Avaya Services Expert Badges (Unified Communication, Unified Messaging, Contact Center, and IP Office). Later in 2014, Viacomms earned Solution Expert in several areas including: Enterprise Unified Communication Expert and Midmarket Unified Communication Expert. Early in 2015, Viacomms achieved Networking Solution Expert and became an Avaya Platinum Partner. This achievement demonstrated our proficiency in implementing and delivering services for Avaya solutions and our ability to deliver high quality professional services and expertise including integrating multi-vendor environments to meet the implementation and support requirements of our customers. In October 2016, Viacomms achieved the Avaya Edge Diamond Partner status.

Today, we have the highest Avaya technical certifications including ACSS-7290 and ACIS-7190 (Avaya Enterprise Team Engagement for Avaya Aura Release 7), which demonstrate our ability to design, implement, maintain, and troubleshoot large, complex real-time communication architecture across diverse multi-vendor environments (Avaya, Microsoft Skype for Business, Cisco, Mitel, Unify, Alcatel-Lucent) while employing the best practices and real-life designs.

Our Annual SLA for your Avaya systems ensure access to Viacomms proactive support approach which includes regular onsite maintenance, troubleshooting, unlimited telephone and remote support, 24/7 remote monitoring and unlimited time during the customer visit. A nominated Viacomms senior certified specialist / expert (Avaya Certified Integration Specialist & Avaya Certified Solution Specialist) will be assigned to perform regular monthly site visits for general preventative maintenance and customer liaison. Our team of skilled engineers enables us to provide comprehensive maintenance coverage of the whole Avaya Enterprise Team Engagement Solutions & Avaya Customer Engagement Solutions including the integration with third party components. In addition, a spare-parts provision is available as part of the service contract or as an optional item purchased individually, whenever required.

We keep in our stores (ex-stock) Avaya phones and Avaya components including but not limited to Gateways (G650, G450, G430), Media Servers (S8400, S8300), Media Modules, TN Cards, IP Office Control Units (IPO 500v2), IP Office Media Modules and Cards, ASBCE, Conference Phones (B159, B179, B189, and B100), Avaya Phones (9600 series, 1600 series, 1400 series, 2400 series, 302D Operator Consoles), Button Modules, and more.

Viacomms engineers are certified experts to provide professional services for the following Avaya systems and applications running on either Avaya Servers or VMware Virtualized Environment:


  • Avaya Aura Communication Manager (CM5, CM6, and CM7)
  • Avaya Session Manager
  • Avaya System Manager
  • Avaya Breeze Snap-Ins
  • Avaya Presence Services
  • Avaya Aura Messaging
  • Avaya Application Enablement Services
  • Avaya Aura Conferencing
  • Avaya Equinox
  • Avaya Utility Services
  • Avaya Session Border Controller Enterprise (ASBCE)
  • Avaya WFO Call Recording (WFO R15)
  • Avaya Call Management System (CMS R18)
  • Avaya Elite Multichannel Contact Center
  • Avaya IP Office Select R10
  • Avaya IP Office Server Edition R10
  • Avaya IP Office Preferred Edition
  • Avaya IP Office Contact Center R10
  • Avaya Aura Contact Center R7