About Mitel

Powering more than 2 billion connections every day, Mitel helps businesses connect, collaborate and take care of their customers. That includes more than 33 million cloud connections daily, making Mitel the world’s fastest growing provider of cloud communications. Mitel business communications experts serve more than 60 million users in more than 100 countries. Mitel is #1 market share in EMEA and have been identified by top industry analyst firms as a business communications leader.

Viacomms signed a partnership with Mitel to market, sell, supply, install, and maintain Mitel products and solutions in Kuwait. Through this partnership, Mitel and Viacomms will deliver differentiated customer experience and drive digital transformation across multiple industries in Kuwait by offering end-to-end business communications products and services portfolio including business phone systems, contact centers, collaboration, mobility, and cloud.

As a Mitel Gold Partner, Viacomms is currently certified on Mitel Platforms and Solution including but not limited to MiVoice MX-One, MiVoice Business, MiVoice Office, UC&C, and Contact Center. Furthermore, Viacomms is recognized as Mitel Hospitality Certified Specialist. Also certified as a Hospitality Expert, Viacomms has the ability to implement Mitel’s unified communications solutions that are tailored to the hospitality industry and create affordable solutions for hoteliers. Moreover, Viacomms can deliver advanced communications that enhance guest experience, improve customer services, and optimize operational productivity and cost. These achievements demonstrate Viacomms competency to serve existing and potential customers according to Mitel Global Partner Program guidelines.


Mitel MiVoice MX-ONE

The MiVoice MX-ONE multimedia communications server is the foundation for enabling complete integration of true multimedia, Unified Communications & Collaboration (UCC) applications and mobility in the enterprise. By integrating voice, video and IM with mobility, MiVoice MX-ONE is a full-featured communication server bringing new dimensions to the modern enterprise. The MiVoice MX-ONE solution can be deployed with or without dedicated media gateway hardware in a centralized or distributed fashion as a single logical system or alternatively as networked systems across hundreds of geographically dispersed locations – and is scalable from 100 to 500,000 users.

MiContact Center

MiContact Center is the ultimate all in one contact center platform that helps your business empower customers with self-service and multimedia capabilities such as SMS, web-chat, email and social media. The MiContact Center supports as low as 5 agents and scales up to 15,000 concurrent agents in a network.

MiCollab

No longer is collaboration limited to huddle rooms and conference tables. Collaborate anywhere, on any device, with the same set of tools and a consistent look and feel. Whether you’re in the office, at home or on the road. MiCollab brings together voice, video, chat, messaging, web conferencing and team collaboration tools into one single solution making it easier for employees to connect with others and break down the barriers of siloed team environments.

MiVoice Business

The MiVoice Business phone system is designed to meet the needs of businesses from 5 to 65,000 users, whether they have a single site or multi-site networks that span the globe. MiVoice Business has many embedded features that complement unified communications solutions such as Mobility, Hot Desking, and Unified Messaging. An administrator can administer a multi-platform MiVoice Business solution from their web browser as if it was a single platform solution. System changes are automatically synchronized across the solution, and management control and tasks can be delegated across the organization, rather than relying on a centralized point.

Business Communication Experts

The industry’s broadest portfolio of business phone systems, collaboration and contact center solutions allows Mitel to support the communications needs of the smallest business to the largest enterprise both in the cloud and on premise. Mitel products include applications and mobility options that optimize businesses and make companies more productive. Mitel innovative solutions help customers keep up with leading technology trends, like bring-your-own-device (BYOD), cloud-enablement and multi-channel communication. Businesses can even use our solutions to help attract and retain the best employees and customers. Mitel design for the future, and our solutions create a foundation for today that’s both scalable and upgradable for tomorrow. Mitel history of innovation is reflected in having 1,800 patents and applications.

MiVoice Office 400

MiVoice Office 400 is a flexible, versatile communications solution specifically designed to meet the tough demands of small and medium sized businesses. MiVoice Office is a future proof solution that offers complete UC capabilities to businesses with up to and over 600 employees across multiple sites or a single site. The system supports analog, digital and IP handsets.

Mitel Services and Support

Beyond the initial implementation, Mitel will support you throughout the life of your solution with a broad choice of services; maintenance plans tailored to your preferred level of incident resolution; an advanced remote monitoring service; reliable warranty and repair plans; and sound Software Assurance coverage as your solution evolves and grows.

Professional Services

Mitel's professional services portfolio helps customers maximize their investment in Mitel's world-class communications solutions. Mitel’s professional services provide expertise in implementing and optimizing Mitel solutions in a customer’s network and business environment. Mitel support partners in their efforts to help customers realize the benefits and return from their communications investment.