Mitel MiVoice for Skype for Business

Enterprise-Class Voice Made Easy for Skype for Business Environments

If your UC platform of choice is Skype for Business from Microsoft™, then let MiVoice for Skype for Business make adding enterprise-class voice easy. MiVoice for Skype for Business delivers comprehensive voice capabilities so seamlessly and transparently that your employees enjoy full-featured voice communications from an industry leader without having to leave their familiar Microsoft UC environment.

Key Features

  • Proven and reliable voice and mobility
  • Voice made easy
  • Seamless experience from within client
  • Cloud-ready today
  • Fits all it frameworks, not just Microsoft
  • A full range of enterprise class voice feature
  • Enhanced mobility
  • Simple, powerful web-based management

Proven and Reliable Voice and Mobility

While there are numerous ways that your employees can interact with others, voice still remains a top choice among employees and a core element of unified communications.

With over 40 years of experience in delivering business communications solutions that power over 2 billion business connections every day, Mitel knows what it takes to deliver dependable and highly flexible voice solutions to address today’s business needs–no matter your size.

Built upon Mitel’s Freedom Architecture, Mitel MiVoice for Skype for Business can provide your business with a highly flexible communications solution that can easily respond to your changing business and IT needs. And its reliable, distributed architecture can help ensure communications availability for your business in the event of a network outage or hardware failure, therefore allowing your employees to continue working as if nothing had happened in the back office.

And it does it without the need for your business to add third party components, so you avoid vendor sprawl and the complexity and costs associated with managing products from multiple vendors.

With Mitel MiVoice and MiVoice for Skype for Business you can easily add voice communications to your Skype for Business unified communications solution that addresses all of your employees’ communications needs, all the while helping minimize the total cost of ownership of your unified communications solution.

Voice Made Easy

Gone are the days when your IT department’s main priority was simply keeping servers and computer systems up and running. These days there are more technological concerns than ever vying for their attention and departmental resources - Managing and strengthening business security and privacy. Managing Big Data analytics. Integration of cloud computing into business processes. And much more.

At Mitel we believe that business communications solutions should be the simplest part of your IT department’s world. Mitel MiVoice means less IT infrastructure, less complexity and less drain on your IT resources.

MiVoice addresses both small business and large enterprise needs with the broadest range of communication features available, robust call control, and support for a wide range of innovative desktop devices and applications.

Seamless Experience within Client - Desktop or Mobile

Building on Mitel’s long history of voice and presence integration with Microsoft desktop applications, MiVoice for Skype for Business leverages and extends the capabilities of Microsoft Skype for Business, adding the richness and quality of the proven Mitel enterprise voice communications solution.

With MiVoice employees throughout the business gain access to a complete range of telephony features without having to leave their familiar Skype for Business environment. And with mobility as a core component, it provides an in-office experience anywhere on the road, at home, or just down the corridor.

MiVoice for Skype for Business extends Mitel’s rich voice call control features, such as click-to-call, incoming call device selection, and more to the Skype for Business client. Employees can further benefit from in-call feature controls, such as call forward, transfer, and embedded conferencing and can even move calls between their desk phone and mobile phone easily with a click of their mouse.

When Skype for Business is installed with Microsoft desktop applications, MiVoice for Skype for Business also supports voice integration with Microsoft Office applications, Outlook, and click-to-call from leading web browsers.

Cloud Ready Today

Right now if you are thinking about what is the right choice for your business’s unified communications and collaborative services and what is the best method for deploying it. You are not alone.

Of all the recent trends in technology the one that has had the biggest impact on businesses, especially when it comes to business communications solutions, is the Cloud.

Clearly there are trade-offs that organizations must take into account when deciding between a premises-based solution or a hosted, cloud-based offering.

With Mitel MiVoice and MiVoice for Skype for Business you are able to choose the deployment strategy, whether it’s premise-based or cloud-based, that best suits your business and IT needs for MiVoice for Skype for Business integrates with both on-premise and cloud-based Microsoft implementations.

A Full Range of Enterprise Class Voice Features

Integrating MiVoice into a Microsoft Skype for Business environment delivers the full range of mission-critical, enterprise-class voice features, such as:

Flexible calling options. Initiate calls viacontact lists, from the search window, within Microsoft Office applications, or from the MitelCall window. Or from the “recently dialed” or “frequently dialed” window, call history list, from an IM conversation or IM conversation history.

Inbound call notification. Incoming calls are
presented via a pop-up window that provides a selection of call handling options, such as answering, forwarding, or transferring the call to voice mail.

Call forwarding, auto answer, and call history.
Forward calls to any of your communications devices, set auto answer for deskphones, and display detailed information about call history.

In-call features. Invoke a range of control capabilities during a call, including holding, transferring, or escalating a call.

 A range of client modes. Make and receive calls on your Desktop phone, softphone, PC or mobile device.

Presence and availability features. Voice presence is integrated with Skype for Business presence indication, so you know when other users are on the phone.

Single sign-on. Mitel MiVoice for Skype for Business launches automatically when you launch the client.

Status bar. Indicates your current connection status and messages.

Preference settings. Set up and modify voicerelated settings for MiVoice for Skype for Business.

Fits Seamlessly with All IT Frameworks, Not Just Microsoft

MiVoice for Skype for Business is built on the open, fully modular Mitel Freedom Architecture that is agnostic when it comes to data infrastructure and unified communications components. When powered by Mitel MiVoice Business communications solution it provides integration with the industry’s most widely deployed back office applications, such as VMware, Hyper V and Salesforce. com, so that it fits your chosen IT framework.