In today's Kuwait marketplace, customers expect a high degree of technical proficiency from solution providers. More often than not, multi-vendor solutions require a better understanding of complex integration practices. Even basic products are becoming more sophisticated as part of converged next-generation communications solutions. Hence the birth of Viacomms in 2012.
Our technical staff hold the highest certifications from Avaya, Mitel, Genesys, and Microsoft which demonstrate their ability to design, implement, maintain, and troubleshoot large, complex real-time communication architecture across diverse multi-vendor environments while employing the best practices and real-life designs.
Viacomms Telecom KSCC is the exclusive member of Aura Alliance in Kuwait, the largest Avaya-endorsed global alliance in the world with 50 certified members and a network of over 3,000 Avaya-accredited individuals in more than 100 countries. No other organization is better equipped to plan, deploy, and maintain sophisticated converged communication solutions for multi-national corporations.
Viacomms Telecom worked with Avaya from December 2012 until June 2017. During this period, Viacomms had been recognized for achieving the highest standard of customer service and received the Avaya "Partner in Customer Excellence" award for 17 consecutive quarters. The "Partner in Customer Excellence" designation reflects Viacomms superior customer satisfaction including sales and support services to Avaya customers. Furthermore, Viacomms earned the highest level of technical recognition and became a Joint-Service Delivery Partner (Avaya Co-Delivery Partner) with "Support Select" Status for Enterprise UC, Midmarket UC and Contact Center.
In 2013, Viacomms was the first and only Avaya Gold Partner in Kuwait to achieve multiple Avaya Services Expert Badges (Unified Communication, Unified Messaging, Contact Center, and SME IP Office). Later in 2014, Viacomms earned Solution Expert in several areas including: Enterprise Unified Communication Expert and Midmarket Unified Communication Expert. Early in 2015, Viacomms achieved another Solution Expert in Networking and became an Avaya Platinum Partner. This achievement demonstrated our proficiency in implementing and delivering services for Avaya solutions and our ability to deliver high quality professional services and expertise including integrating multi-vendor environments to meet the implementation and support requirements of our customers. The Avaya Edge Program was launched in October 2016, and Viacomms was awarded the Avaya Edge Diamond Partner status, the highest Avaya Edge Program Gem Level for Enterprise VAR.
In 2015, Viacomms partnered with Interactive Intelligence to provide all-in-one Contact Center solutions, and also partnered with Grandstream to provide ample choices of various SIP Phones and IP Video Phones. These products can integrate with other vendors to provide a complete turnkey solution and guarantee broad interoperability with the majority of softswitches and SIP-based platforms including Mitel, Avaya, Cisco, Unify, Microsoft, BroadSoft, Denwa, OnSIP, Telinta, PortaOne, Senso Telecom, Sonus, Huawei, Alcatel-Lucent and many more.
Today, Viacomms is working with these Leaders in Gartner Magic Quadrant: Genesys, the world’s #1 Customer Experience Platform; Mitel, the #1 Market Share in 5 Core Markets and the only brand across 5 Gartner Magic Quadrants. Genesys and Mitel are Leaders in the Forrester Wave™ Report: Contact Center Interaction Management for Midsize Contact Centers, Q3 2016.
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