about viacomms

Viacomms Telecom is a systems integrator specializing in providing on-premise and cloud, mission-critical, real-time unified communications, and omnichannel contact center application to many of the country's largest companies, retailers, hospitals, hotels, schools and government. As a leading Enterprise Partner, Viacomms works with world-class vendors and leaders in Gartner Magic Quadrant. Technical operations run 24/7, powered by top-notch experienced field engineers who hold the highest vendor's specialized rigorous certifications.

Working with Leaders

Viacomms Telecom is working with Leaders in Gartner Magic Quadrant: Genesys, the world’s #1 Customer Experience Platform, named a Leader in the Gartner 2021 Magic Quadrant for Contact Center as a Service CCaaS, and a Leader in Gartner 2019 Magic Quadrant for Contact Center Infrastructure; Avaya named a Leader in Gartner 2018 Magic Quadrant for Contact Center Infrastructure, marking the 17th time in this position, and a Leader in Gartner 2018 Magic Quadrant for Unified Communications. Mitel, the only brand across 5 Gartner Magic Quadrants.

Solutions & Services

Viacomms Telecom pride itself in providing the best technical expertise including design, implementation, and maintenance of the following products & solutions:

  • Avaya Cloud Contact Centers and IP Telephony
  • Genesys Cloud Contact Centers
  • Ribbon SBC Direct Routing for Microsoft Team
  • TigerTMS Hospitality Applications
  • Cetis Hotel Phones (Teledex, TeleMatrix, and Scitec)
  • Poly Headsets and Video Conference Room Systems