Viacomms | AI-Powered UC & CC Cloud Applications

Transforming Communication, Elevating Experiences

Viacomms Telecom Company empowers businesses and government entities with cutting-edge, AI-driven cloud applications—specializing in unified communications, omnichannel customer experience solutions, and advanced customer service software. As a trusted partner to world-class brands such as Avaya, Genesys, Zoom, Zendesk, Ribbon, Konnect Insights, and Alara, we deliver innovative, mission-critical systems and AI solutions tailored to your needs. Backed by round-the-clock technical expertise, we revolutionize customer experiences across leading industries in Kuwait, driving growth and success.

Our Partners

About Viacomms

Viacomms is a systems integrator specializing in providing on-premise and cloud-based, mission-critical, artificial intelligence enterprise solutions, real-time unified communications and omnichannel contact center applications to many of the largest companies, retailers, healthcare providers, hotels, schools, and various entities in the country. As a leading enterprise partner, Viacomms collaborates with world-class vendors and industry leaders recognized in the Gartner Magic Quadrant. Technical operations run 24/7, supported by highly skilled, experienced field engineers who hold the most stringent vendor-specific certifications.

Working with World-Class Leaders

In 2025, the Aragon Research Globe™ recognized Avaya for Conversational Artificial Intelligence (AI) in the Intelligent Contact Center. This recognition highlighted Avaya's strengths in the continuous expansion of AI offerings. The 2024 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) evaluates nine vendors' completeness of vision and ability to execute. Gartner has recognized Genesys as a Leader for ten consecutive years - and positioned highest in execution. Zoom also shares recent recognitions from Gartner, including the 2024 Magic Quadrant™ for UCaaS and the Peer Insights™ Voice of the Customer for UCaaS report. The Forrester Wave™: Unified-Communications-As-A-Service Platforms, Q3 2025 recognizes Zoom as a Leader with top scores in platform experience, innovation, security, data protection, reliability, stability, and more.

Zendesk AI

Only Zendesk AI is built on billions of real interactions. It understands customer experience, which means you unlock the power of personalized support from day one without any extra work. Customers and employees are more than interactions; they're human. Give them faster, more personalized experiences using Zendesk AI.

Features

Messaging and Live Chat
AI and Automation
Data Privacy and Protection
Help Center
Agent Workspace
Voice
Workforce Engagement

Alara AI

While generic AI solutions depend on broad algorithms and standard datasets, our AI Agentic approach integrates domain-specific fine-tuning and robust model optimization to harness the power of bespoke machine learning, tapping into granular insights and precision, ensuring a technological edge in a competitive landscape.

References

Bank AL Habib Limited
Bank Alfalah Limited (BAFL)
Faysal Bank Limited (FBL)
Habib Bank Limited (HBL)
United Bank Limited (UBL)
The Federal Board of Revenue (FBR)
And More

Solutions & Services

Viacomms prides itself in providing the best expertise, including, but not limited to, design, deployment, and maintenance of the following products, platforms, solutions, and services: