Preferred partner for Avaya, Genesys, Zoom, Ribbon, and Zendesk.
Preferred partner for Avaya, Genesys, Zoom, Ribbon, and Zendesk.
Founded in 2012, Viacomms Telecom is a Kuwaiti shareholding company and a leading systems integrator specializing in on-premise and cloud-based mission-critical unified communications, omnichannel contact center solutions, and customer service software. We empower businesses across Kuwait—including major enterprises, retailers, healthcare providers, hotels, schools, and various entities—with cutting-edge technology tailored to their needs. As a trusted enterprise partner of world-class brands such as Avaya, Genesys, Zoom, Zendesk, and Konnect Insights, we implement innovative solutions that transform customer experiences. Our technical operations run 24/7, supported by highly skilled field engineers holding the industry's most stringent vendor-specific certifications. Viacomms partners with globally recognized vendors identified by Aragon Research Globe™, including Avaya for Conversational Artificial Intelligence (AI), and industry leaders in the Gartner® Magic Quadrant™, such as Genesys for Contact Center as a Service, and Zoom for the Peer Insights™ Voice of the Customer for UCaaS report. The Forrester Wave™: Unified-Communications-As-A-Service Platforms, Q3 2025 recognizes Zoom as a Leader with top scores in platform experience, innovation, security, data protection, reliability, stability, and more.
Based on our customers’ feedback, they desire to deal with professional companies that are focused, experts in the solutions they sell, and have rock-solid local support services. Regarding IT mission-critical applications, customers are frustrated with needing more local expertise and dealing with mediocre companies that overpromise while making sales, underdelivering during implementation, and providing poor services during the warranty and post-warranty period.
Savvy customers understand that the impact of poor after-sales service lasts long after the allure of a low price fades. Therefore, we strive to consistently provide the best solutions along with our professional support services. We differentiate ourselves from competitors by hiring skilled technical staff and forming partnerships with world-class vendors.
Viacomms recognizes that customers in Kuwait have ample choices regarding where to buy from and who should service and maintain their technology infrastructure. As a result, we take it seriously to differentiate ourselves from typical box-moving companies and/or offer traditional reactive maintenance contracts. This commitment is made possible because our agile business culture revolves around providing prompt and superior support services. Our experienced employees are passionate and empowered to fully satisfy our valued customers, making Viacomms the local partner of choice for mission-critical unified communications and contact center applications.
Your trusted enterprise partner for mission-critical, real-time unified communications, omnichannel contact center solutions, customer service software, and exceptional support services.
