Avaya | Leader in Enterprise CX and UC Solutions

Avaya is the global leader in Cloud Customer Experience (CX) solutions for large enterprises (minimum 200 seats) on Avaya Infinity Platform, providing organizations with the tools necessary to enhance customer and employee engagement while achieving improved business outcomes.

Businesses are built by the experiences they provide, and every day, millions of these experiences are delivered by Avaya. That’s why the world’s leading brands trust Avaya’s contact center and collaboration technology to deliver innovation without disruption, enabling organizations to add best-in-class technologies on top of their existing infrastructure. With the freedom to choose their innovation journey, there’s no limits to the experiences that Avaya customers can create.

Avaya Experts

Viacomms has sold and implemented Avaya systems since 2012; although our technical staff has been installing Avaya systems since 2000. We have been recognized for achieving the highest standard of customer service and have received the Avaya "Partner in Customer Excellence" award for 17 consecutive quarters, which reflects Viacomms' superior customer satisfaction for support services. Furthermore, Viacomms has earned the highest level of technical recognition and has become a Joint-Service Delivery Partner with "Support Select" status for Enterprise UC, Midmarket UC, and Contact Center.

In 2013, Viacomms became the first Avaya Gold Partner in Kuwait to achieve Co-Delivery status with multiple Avaya Services Expert Badges, including Enterprise Unified Communication, Unified Messaging, Contact Center, and IP Office. Later, in 2014, Viacomms earned the Solution Expert designation in several areas, such as Enterprise Unified Communication Expert and Midmarket Unified Communication Expert. In early 2015, Viacomms achieved the status of Avaya Platinum Partner. This accomplishment highlighted our proficiency in implementing and delivering services for Avaya solutions, as well as our ability to provide high-quality professional services and expertise, including the integration of multi-vendor environments to meet the implementation and support needs of our customers. In October 2016, Viacomms attained the Avaya Edge Diamond Partner status.

Today, we hold the highest Avaya technical certifications, including ACSS-7180, ACSS-7220, ACSS-7230, and ACSS-7242. These certifications showcase our capability to design, implement, maintain, and troubleshoot large, complex real-time communication architectures across diverse multi-vendor environments, such as Avaya, Microsoft Skype for Business, Cisco, Mitel, Unify, and Alcatel-Lucent, while adhering to best practices and real-world designs.

Our annual SLA for your Avaya systems ensures access to Viacomms' proactive support approach, which includes regular onsite maintenance, troubleshooting, unlimited telephone and remote support, 24/7 remote monitoring, and unlimited time during customer visits. A nominated Viacomms senior certified specialist/expert (Avaya Certified Integration Specialist and Avaya Certified Solution Specialist) will be assigned to perform regular monthly site visits for general preventative maintenance and customer liaison. Our team of skilled engineers allows us to provide comprehensive maintenance coverage for the entire Avaya Enterprise Team Engagement Solutions and Avaya Customer Engagement Solutions, including integration with third-party components. Additionally, a spare parts provision is available as part of the service contract or as an optional item purchased individually whenever needed.

We maintain inventory of Avaya phones and components, including but not limited to gateways (G650, G450, G430), media servers (S8400, S8300), media modules, TN cards, IP Office Control Units (IPO 500v2), IP Office media modules and cards, ASBCE, conference phones (B159, B179, B189, and B100), Avaya phones (9600 series, 1600 series, 1400 series, 2400 series, 302D Operator Consoles), button modules, and more.

Viacomms engineers are highly skilled professionals committed to providing expert services for a range of Avaya systems and applications. Whether you're using Avaya Servers, Kernel-based Virtual Machines (KVM), or a VMware environment, you can trust us with:

Avaya Infinity Platform | Cloud Contact Center
Avaya Aura® Release 10.x
Avaya Aura® Communication Manager
Avaya Aura® Session Manager
Avaya Aura® System Manager
Avaya Breeze™ Snap-Ins
Avaya Aura® Presence Services
Avaya Aura® Messaging
Avaya Aura® Application Enablement Services
Avaya Aura® Conferencing

Avaya Equinox™
Avaya Aura® Device Services
Avaya Session Border Controller Enterprise
Avaya Call Recording
Avaya Call Management System
Avaya IP Office Select
Avaya IP Office Server Edition
Avaya IP Office Preferred Edition
Avaya Call Reporting for IP Office
Avaya Contact Center Select ACCS

Avaya empowers CX innovation without disrupting your business

Drive your enterprise forward with AI-powered solutions that enhance every interaction. Whether elevating customer experiences, boosting agent productivity, or accelerating business growth, Avaya empowers you to innovate, delivering measurable results with the flexibility to scale on your terms.

Meet rising customer expectations without
disruption

Innovate without disruption and future-proof your customer and employee experiences. Avaya optimizes both CX and EX with solutions that build on your current capabilities, bringing the future forward while preserving what you
rely on today.

Transform the full customer journey across

Deliver superior interactions with Avaya’s innovative Customer Experience solutions, powered by AI, self-service, and omnichannel integration. Seamlessly enhance satisfaction and loyalty with automation and journey orchestration while maintaining the proven systems your customers trust.

Empower employees with AI-enhanced
workflows

Elevate employee and customer experiences with Avaya’s AI-driven solutions, combining workload forecasting, self-service, and guided live engagements. Streamline workflows to boost efficiency, empower teams, and enhance journeys, fostering retention and advocacy.

Accelerate business growth with AI-powered
innovation

Transform your business into a growth engine with Avaya’s AI-driven Customer Journey Orchestration and Proactive Customer Care solutions. Deliver tailored, seamless experiences that maximize customer lifetime value, enhance retention, increase revenue, and optimize operational efficiency.