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Genesys Cloud | AI-Powered CX

Genesys Cloud CX™ is the world’s leading AI‑powered experience orchestration platform. With it, you can coordinate every step of your customer and employee experience by shaping journeys for moments that matter.

Trusted by businesses of all sizes in over 100 countries, Genesys Cloud CX is the leading customer and employee experience solution. With AI everywhere powering omnichannel engagements, intelligent routing, built-in workforce engagement, end-to-end journey management and more, you can improve customer loyalty and employee retention. Use one platform to power more connected, meaningful experiences. Every customer. Every interaction. Every time.

Driving long-term value in the contact center requires a solution that delivers essential capabilities, flexibility and reliability and a contact center vendor with the vision to power your unique business use case. The 2024 Gartner® Magic Quadrant™ for Contact Center as a Service evaluates nine vendors' completeness of vision and ability to execute. Gartner has recognized Genesys as a Leader for ten consecutive years and positioned highest in execution.

Orchestrate every step of every experience with a powerful set of all-in-one voice, digital, AI, journey analytics, customer engagement and workforce management capabilities, all from one unified platform. And optimize your solution with a rich set of open APIs, pre-built integrations and our expansive AppFoundry® Marketplace. Together, these capabilities make it possible to achieve true AI‑powered experience orchestration and deliver the experiences your customers and employees deserve.

AI Powered

AI is native and infused throughout the entire Genesys Cloud™ platform. Harness the power of AI to gain deep customer insights. Predict customer needs, identify trends and make data-driven decisions that enable better service. With Genesys Cloud CX, you can solve high-value customer and employee experience challenges faster.

Born in the cloud

Genesys Cloud CX is designed for the cloud era, ensuring you have the agility, scalability and innovations you need to succeed. Say goodbye to legacy systems and on-premises headaches — Genesys Cloud CX is built for the digital age. And with our native API-first, open cloud platform, you can take advantage of cloud-first benefits.

All-in-one platform

Combine customer engagement, workforce engagement and journey management capabilities in one platform. Genesys Cloud CX eliminates the need for patchwork solutions and multiple vendors. Our unified, AI‑powered technology ensures you can effectively and intelligently serve the full customer and employee journey.