Konnect Insights | AI-Powered Omni-Channel CX Management Platform

Founded in 2015 as a social listening and analytics tool focused on big data and social media, it has evolved into a comprehensive Customer Experience Management (CXM) platform. Today, Konnect Insights is trusted by over 500 enterprise brands across more than 30 countries. It offers a complete social suite that integrates social listening, publishing, analytics, and engagement tools. This enables brands to enhance customer interactions and drive meaningful growth. Konnect Insights provides a unified view of your customers across all touchpoints and unifies your customer experience and marketing insights.

Trusted by Leading Brands Worldwide

CXM Platform for Customer-Centric Brand

Konnect Insights is a unified customer experience management platform that helps brands leverage the 4 Pillars of omni-channel CXM, a concept created by Konnect Insights. It enables them to listen to conversations from all channels, learn from these interactions, engage with their customers meaningfully, and make them happier. It is an all-in-one suite offering social listening, Online Reputation Management (ORM), community engagement, social CRM, social analytics, social publishing, BI tools and dashboards, surveys, and crisis management. This comprehensive platform unifies marketing, analytics, and customer experience, and is trusted by leading brands across various industries.

A Complete Social Suite (All-in-One)

Social Listening

Social listening, also known as social media listening, is the process of identifying and assessing what people are saying about a company, individual, product, or brand online. Conversations on the internet generate large amounts of unstructured data. Because of this, it’s crucial to understand what an organization aims to accomplish with a social media listening initiative.

Konnect Insights’ Social Listening tracks brand mentions, analyzes sentiment, and uncovers trends, helping you engage proactively, manage reputation, and gain actionable insights for smarter decision-making.

Social Analytics

AI-driven analytics, content management, and performance reports to optimize social media strategies with actionable insights, benchmarking, and competitive analysis. Understand how you are faring against the competition. Social Media Analytics Tools helps businesses and agencies identify Posts Level, AI Driven, Demographic and Content Strategy Insights.

Konnect Insights’ Social Analytics features include AI-driven insights, a Wide Range of KPIs, Post-Level Analysis, Campaign Tagging, Hashtag Analytics, Demographic Insights, Downloadable Charts, Customizable Themes, and more.

Social Care

Konnect Insights’ Social Care streamlines customer service across social, digital, and voice channels. It enhances response consistency, boosts productivity through AI, and provides faster resolutions with seamless omnichannel support.

Konnect Insights offers “One View of the Customer” to effortlessly manage customer interactions across channels. It empowers your brand achieve the coveted “One View of the Customer” effortlessly by providing seamless interaction management across multiple channels. View all customer support tickets from social media, web, app stores, Google locations, call centers, chatbots, messengers, and more in a single unified view.

Social Publishing

Konnect Insights’ publishing feature enables scheduling, drafting, and managing posts across multiple platforms. It offers content calendar integration, team collaboration tools, and post-approval workflows to streamline social media campaigns efficiently.

Konnect Insights Social Publishing features include Bulk Publishing, Performance Tracking, Post Rescheduling, Auto-Publishing, AI Content Suggestions, a Multi-Media Asset Library, Easy Collaboration, Campaign Management, Bulk Uploads, a Shared Calendar, URL Shortening, Content Previews on Devices, and more.

Comprehensive data coverage: Brand and Competition

Konnect Insights offers 100% coverage of public brand data, authenticated private channels, and competitor public data for comprehensive market insights and strategic decision-making.

Efficient Ticketing with Customer 360, Automation, AI Summary, and Analytics

A robust ticketing / case management platform with advanced features of automated workflows, omnichannel support, SLA tracking, Quality Assessment, enhanced productivity, and superior customer experience.

Powerful Dashboards and BI tools for Actionable Insights

Unified reporting across all customer touchpoints. Share of voice, Sentiment, Ticket Status, SLAs, Category analysis, Demographics, Competitor reports, CSats, Agent Performance, Quality Assessment, Contact Centre Reports, Social Analytics. Powered with BI tools!

Why Brands Choose Konnect Insights

Best CX Platform

The Best-In-Class CX platform, offering unified social listening, advanced analytics, seamless integrations, and omni-channel support to enhance customer satisfaction and drive business growth. With Konnect AI+, the smart sidekick your CX team has always wanted, summarizes lengthy customer messages in seconds, suggests the best approach to handle interactions, auto-tags tickets by intent, emotion, and urgency, flags crises before they escalate, routes conversations to the right agent, and predicts CSAT, churn risk, sales opportunities, and more.

Powerful Reporting and BI Tools

With advanced dashboards and customizable reports, Konnect Insights empowers brands to transform data into actionable insights, enabling smarter decisions and improved ROI. It offers a comprehensive data view by consolidating insights from all sources into unified dashboards. Deep Performance Insights utilize advanced charts for in-depth performance analysis. Custom Dashboards allow users to easily create tailored views with drag-and-drop functionality. Actionable Insights transform CXM with actionable data for better business decisions.

Seamless Integrations and Scalability

Seamlessly integrate with top Contact Centers, CRMs, Marketing Automation tools, and over 1,000 apps, ensuring scalability, flexibility, and efficient growth.

Konnect Insights App Marketplaces enable you to explore innovative, no-code integrations with your favorite apps for a truly omnichannel customer experience. They also provide seamless integrations with your entire Tech Stack.