About Genesys

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day.

Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think.

Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

Deliver Exceptional Customer Engagement from the Cloud. Exceed customer expectations and drive new revenue with the broadest set of cloud customer experience solutions. Genesys offers the best cloud-based call center solutions to meet the widest variety of customer needs.

Genesys Named a Leader in TWO Forrester Waves™ Reports for Contact Center Interaction Management for Midsize AND Large Contact Centers, Q3 2016. Also, Gartner Named Genesys a Leader for the 9th Consecutive Year including the 2017 Gartner Magic Quadrant for Contact Center Infrastructure.

Genesys Cloud

Genesys Cloud bring your business into the future. It is the next generation cloud platform, offering a scalable, multichannel contact center and unified communications solution. With the fastest time to deployment and simple, cost effective pricing, Genesys Cloud makes it easy to have your contact center in the cloud.

Genesys Cloud connect phone, email, chat and social through one tool for better customer and employee engagement. Customers have more influence and higher expectations than ever before. They want to use all the rich communications tools on their phones and devices to communicate, and they expect that you’ll respond! Genesys Cloud was designed from the ground up to exceed modern customer expectations, delivered on the most advanced cloud-based platform ever assembled for communication.

Genesys PureConnect

Powered by Interactive Intelligence Customer Interaction Center (CIC) for both Premise and Cloud (CaaS), PureConnect is the all-in-one Contact Center Solution for Mid-Sized to Large Businesses that enables you to interact with your customers anywhere.

This multichannel contact center solution lets you talk to customers over phone, chat, text, or tweets all within a single application. Plus, customization and integration options let you make the tool your own.

Developed over many years working with thousands of customers, PureConnect is extremely flexible and can handle almost any routing or team requirements you have. Admin tools let you run your own system and make changes on your schedule. Genesys offers great support options to customize PureConnect on top of existing partners and off-the-shelf integrations.

Genesys PureEngage

Powered by Genesys Enterprise Edition for both On-Premise and Cloud, PureEngage is a Contact Center Platform that delivers the only truly omnichannel customer experience. PureEngage meets even the most complex transformational use cases. With the most robust tools at their fingertips, your agents are empowered to create ideal customer journeys.

PureEngage enables the only true omnichannel customer engagement for global businesses to deliver competitively superior experiences. PureEngage provides real-time contextual journeys, world-class intelligent routing, and digital transformation at any scale. Large, multi-site, multinational organizations gain a global view and control of their brand. Available both on-premises and in the cloud, PureEngage supports extensive customizability through open APIs and web standards.